Privacy Policy

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Last Updated: June 18, 2026

At TrovTrace, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, mailing address, and other contact details you provide when filling out forms or contacting us.
Case Information: Details about your situation that you share during consultations, including financial information, transaction records, and communication records relevant to your case.
Technical Information: IP address, browser type, operating system, referring URLs, and pages visited on our website.
Cookies and Tracking Data: Information collected through cookies, web beacons, and similar technologies to improve your browsing experience.

How We Use Your Information

We use the information we collect for the following purposes:

To provide, operate, and maintain our fraud recovery services
To communicate with you regarding your case, consultations, and service updates
To process and respond to your inquiries and consultation requests
To improve our website, services, and user experience
To send periodic emails regarding your case status or relevant updates (with your consent)
To comply with legal obligations and protect our rights
To detect and prevent fraudulent activity on our platform

Data Protection & Security

We implement industry-standard security measures to protect your personal information:

Encryption: All data transmitted between your browser and our servers is protected with 256-bit SSL/TLS encryption.
Secure Storage: Personal and case data is stored in encrypted databases with restricted access controls.
Access Controls: Only authorized personnel with a legitimate need have access to your personal information.
Regular Audits: We conduct regular security audits and vulnerability assessments to maintain the integrity of our systems.
Employee Training: All staff members undergo regular data protection and confidentiality training.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest standards.

Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

Essential Cookies: Required for the website to function properly, including session management and security features.
Analytics Cookies: Help us understand how visitors interact with our website, allowing us to improve our services.
Functional Cookies: Remember your preferences and settings to provide a more personalized experience.

You can control cookie settings through your browser preferences. Disabling certain cookies may limit some functionality of our website.

Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating our website and delivering our services. These include:

Payment processors for secure transaction handling
Email service providers for communication delivery
Analytics providers for website performance monitoring
Cloud hosting providers for secure data storage

All third-party providers are contractually obligated to maintain the confidentiality and security of your data. We do not sell, trade, or otherwise transfer your personal information to outside parties for marketing purposes.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

Active case files are retained for the duration of the engagement plus 7 years for legal compliance.
Consultation records are kept for 3 years after the last interaction.
Website analytics data is retained for up to 26 months.
Marketing communication preferences are retained until you opt out.

After the retention period, your data will be securely deleted or anonymized in accordance with our data disposal procedures.

Your Rights

You have the following rights regarding your personal information:

Right to Access: You may request a copy of the personal data we hold about you.
Right to Rectification: You may request that we correct any inaccurate or incomplete information.
Right to Erasure: You may request that we delete your personal data, subject to legal obligations.
Right to Restrict Processing: You may request that we limit how we use your data.
Right to Data Portability: You may request your data in a structured, commonly used format.
Right to Object: You may object to processing of your personal data for certain purposes.
Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us using the details provided below.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Company: TrovTrace
Email: help@trovtrace.com
Phone: +1 (864) 846 9903

We will respond to your inquiry within 30 days.

Have Questions About Your Privacy?

Our team is here to help. Contact us for any privacy-related questions or to exercise your data rights.