Frequently Asked Questions
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Answers to Common Questions
Find answers to the most frequently asked questions about our services, process, and fraud recovery. If you can’t find what you’re looking for, don’t hesitate to contact us directly.
General Questions
Trov Trace is a professional fraud recovery service that helps victims of online scams and financial fraud. We provide case assessment, recovery strategies, and connect clients with specialist partners including cybersecurity experts, financial investigators, and legal professionals. Our goal is to help you navigate the recovery process with expert guidance and support.
Anyone who has been a victim of online fraud, financial scams, investment fraud, romance scams, crypto scams, or identity theft can contact us for help. We work with individuals and families regardless of the amount lost. There is no minimum case value for our initial consultation, which is always free.
No. We are a fraud recovery consultancy. While we work alongside legal professionals and can refer you to qualified lawyers when needed, we are not a law firm ourselves. Our team includes fraud analysts, cybersecurity specialists, and financial recovery experts who work within established legal and regulatory frameworks.
Our Process
Simply fill out our consultation form or call us. We’ll arrange a free initial assessment to understand your case and discuss your options. During this conversation, we’ll ask about the type of fraud, timeline of events, amounts involved, and any evidence you may have. Based on this, we provide an honest evaluation of your situation and potential recovery paths.
Timelines vary significantly based on the type of fraud, amount involved, and jurisdictions concerned. Simple cases involving domestic bank transfers may resolve in a matter of weeks. Complex international cases involving cryptocurrency or multiple parties may take several months. During your assessment, we’ll provide realistic timeframe estimates based on our experience with similar cases.
Yes, any evidence you can provide helps us build a stronger case. Useful materials include emails, text messages, transaction records, bank statements, screenshots of platforms or conversations, and any correspondence with the fraudsters. Don’t worry if you don’t have everything — we’ll guide you on what’s most useful and help you gather additional evidence where possible.
Fees & Costs
Yes. Your first consultation and case assessment is completely free with no obligation. We’ll discuss your situation, evaluate the viability of recovery, and explain your options clearly. You’re under no pressure to proceed — the decision is always yours.
Our fee structure depends on the complexity of the case. We discuss all costs transparently before any work begins — there are no hidden fees, no surprise charges, and no small print. You’ll receive a clear breakdown of costs and only proceed when you’re fully comfortable with the arrangement.
For qualifying cases, we may offer contingency-based arrangements where our fee is linked to successful recovery. This is discussed during your initial assessment based on your specific circumstances, the type of fraud involved, and the assessed viability of recovery. Not all cases qualify, but we’re always transparent about available options.
Recovery & Results
No reputable service can guarantee recovery outcomes. What we guarantee is thorough, professional case management and pursuit of every legitimate recovery avenue available. We provide honest assessments of viability from the outset and keep you informed of progress throughout. Be wary of any company that guarantees recovery — this is a common red flag of secondary scams targeting fraud victims.
We handle a wide range of fraud types including investment fraud, romance scams, cryptocurrency scams, phishing attacks, identity theft, binary options fraud, advance fee fraud, business email compromise, auction fraud, and many other forms of online financial crime. If you’re unsure whether your situation falls within our expertise, contact us for a free assessment.
We have extensive experience with international cases and work with partners across 30+ countries. Cross-border fraud adds complexity but doesn’t prevent us from pursuing recovery. Our network includes financial institutions, regulatory bodies, and legal professionals in multiple jurisdictions, allowing us to take action regardless of where the fraudsters are based.
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